Sincerity can go a long way and that starts with your very first sales call. As soon you receive that lead, give the homeowner a call (after all, you receive a 10% discount). As you call, remember that real people are on the other end. They should feel like you’re calling to help them. A consumer should never feel like they are inconveniencing you and that all starts with your tone and sincerity.
No matter how good a product you can produce or fast you can get the job done, customer service is vital to any and all businesses. While there is a plethora of ways to solve any particular customer service or sales issue, there are few tactics that almost always work.
In the end, we are all people and demand to be treated as such. Watch below as Noah explains how we handle all inquires with service professionals and how you can adopt the same strategies for your business. Believe me, it will greatly help the next time an angry customer gives you a buzz. CONTINUE READING
There are many challenges to running a small business, including finances, legal matters and bookkeeping. While small business owners are often experts in their own field or industry, rarely are they either accounting, tax or legal experts.
You don’t have to necessarily hire an accountant full-time or have them on constant standby to reap the benefits of hiring an accountant. You have the option of hiring someone to help you out during certain times of the year or on individual projects. See several benefits of employing an account that may have you reconsidering your decision not to work with one. CONTINUE READING
Just as a homeowner interviews you before hiring your company for that expansive roofing job, you as a contractor need to know everyone representing your business. Whether it’s a new hire, a subcontractor or even a referral you made, you must know and approve everyone representing your business. CONTINUE READING
Lead generation companies have gotten it wrong for years. While the industry has been around for decades, many lead generation services have not done all they could for their pros. After all, why should you pay the same amount for a shared lead versus an exclusive lead? It just doesn’t make sense.
Back in 2013, as a new lead gen company on the block, we decided to be the exception rather than the rule. CraftJack introduced our speed-to-call discounts for our loyal CraftJack contractors. Since then, our service professionals have saved over $1.2 Million. When a contractor receives a discount from a CraftJack lead, our pros average a 17% savings. CONTINUE READING
A lot has happened in the 4½ years since launching CraftJack. We’ve brought some new ideas as a fresh approach to the home services industry that have changed the way home improvement contractors benefit from lead generation. Our commitment to providing the absolute best experience with positive results, has been the number one goal continually driving us toward great new ideas.
Construction is slowly becoming a greener and more sustainable industry due to advances in technology and an adaption toward more eco-friendly building practices. All buildings and homes have an impact on their surrounding location, so it’s important to keep moving in a direction that decreases the environmental impact of these structures.
Creating awareness for environmentally-friendly processes is half the battle toward cleaning up and saving our planet. The more service professionals who support green construction, the better chance it’ll have at becoming an industry best practice. Fortunately, there are four ways green construction is already making its way into homes everywhere. CONTINUE READING
Customers today want more than just a good contractor. They want to see behind those closed doors. They want to see how you work before they hire you. They want to envision what it’s like to work with you before they sign on that dotted line.
Well, there are two terrific mobile phone apps that are perfect for streaming behind the scenes of your business: Meerkat and Periscope. Watch below as Noah explains exactly how you can use these simple apps. CONTINUE READING