For any small business, a customer complaint is bound to happen at some point. While you may go the extra mile to provide the best service to your customers, there could be an incident that’s talked about.
While negative feedback can be discouraging to you and the success of your business, it doesn’t have to be. In fact, if you respond appropriately, it could actually benefit both you and the customer. Here are a few tips to better handle customer complaints to keep your business successful. CONTINUE READING
When it comes to your work, do you consider yourself to be reliable and helpful? While you may think of these as small details, it can go a long way in the success of your business.
Reliability and kindness are two qualities that make great contractors stand out in the eyes of the consumer. In the video below, Noah explains how the video store concept of “be kind, rewind” can relate to your business. CONTINUE READING
Announcing CraftJack Lead Manager Updates: Now Offering Carpet & Fabric Cleaning, Handyman & Pest Control
CraftJack is pleased to announce the addition of three new services: carpet & fabric cleaning, handyman and pest control. As of today, contractors can sign up for these new services. CONTINUE READING
Recent trends show the decking industry is busy. People are looking to build new decks or expand on the ones they already have. Homeowners are seeing the value of a deck and wanting that for their home. With this news, you might be considering your own decking business. After all, becoming your own boss is a great thing!
However, before you print those business cards, there are a few things you should know about starting your own company. For the decking industry, it involves some training and ensuring you have the right insurance. Here’s what you need to know before starting a decking business. CONTINUE READING
Hearing “no” is never the answer we desire. As contractors, a big part of your business is sales. While it would be great to win every job, sometimes the answer will be no.
However, you don’t have to let rejection get you down. Start by getting comfortable hearing no. Like many other aspects of business, practice makes perfect. In the video below, Noah explains how to handle rejection and negotiate for your benefit. CONTINUE READING
Summer is here and that is great news for the construction industry. This is when business booms. You may find yourself with less time to dedicate to staying up-to-date on industry news. Well, we’re here to help.
Home building and remodeling trends are varying greatly across the nation, so it’s an important time to pay attention to what’s happening in your area. Here’s the news you need to know to help you plan for the summer ahead. CONTINUE READING
A contracting business is unlike many other industries. However, you must have attributes that will help your business succeed such as financial knowledge, marketing expertise and sales skills. All of this work together to help your business succeed and win more jobs.
Consider the last time you pitched your work to a potential customer. What was your sales presentation like? Were you speaking clearly and confidently? Was your paperwork legible and neat? These are all things to consider when you’re creating a sales presentation. You’ll likely be doing most of this work during the estimate process. If you’re looking to make your business stand out, here are a few ways you can improve your sales presentation. CONTINUE READING
Greek poet and philosopher Archilochus once said, “We don’t rise to the level of our expectations, we fall to the level of our training.” While you may not often associate Greek philosophy with your contracting business, this quote provides insight on how you can better succeed.
Take a minute to reflect on the expectations you have for your business. Are you hitting your goals? If not, you may want to consider how you can gain more training. In the video below, Noah explains why this is so important. CONTINUE READING
Whether it’s a new home remodel or a simple update, homeowners will always need windows and doors. This is a good thing for contractors in the industry. But like any trade, the window and door industry can change seasonally and yearly depending on trends.
Innovations in the trade and the current political climate has led to many experts rethinking the way window and door pros work. Nevertheless, the demand is high for your professional work. See current industry trends and how you can better prepare for the future of your window and door business. CONTINUE READING