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Welcome To CraftJack: How Your Account Manager Can Help You

As a part of the CraftJack team, I’m proud to say I get to work with some truly wonderful people. Each of my coworkers brings something unique to the CraftJack office. This week, I want to highlight the account management team.

Our account managers are here to help, whether you need to pause your account or are looking for helpful business advice. Learn more about our account management team and how they can support you every step of the way, from getting your account set up to winning jobs.

Call us at 866-456-6977 to get started!

The CraftJack Team

What Do Account Managers Do?

When you join the CraftJack network, you’ll be assigned a dedicated account manager. Every day, the team comes in to support you and your growing business.

“CraftJack account managers are the best resources for helping pros get the most out of the service,” Alex Orfanos, account manager, said. “We’re here to help. Many of our clients are new to lead generation and we can help pros get up and running smoothly. Even for contractors who are experienced with lead generation, we can help maximize results, too.”

Your account manager will get to know you and your business so that he or she can provide tailored recommendations that will help your company succeed. Our account management team knows our products and services inside and out and is the best resource for you when it comes to training and making sure that you’re getting the most out of your leads.

“Three things that define the account management team: we’re easy to work with, we want you to be successful, and we’re also bilingual,” Orfanos said.

How Your Account Manager Can Help You?

But what can account managers help with? “We can assist with things such as small admin help on your account all the way up to macro-strategies for your lead generation best practices,” Peter Swanson, senior account manager/team lead, said. “We also function as technical help for our customers who prefer to speak with a representative.”

Here are some things your account manager can assist with:

  • Pausing your account
  • Understanding the Lead Manager tools or Pro app
  • Resources to get more leads
  • Requesting a credit
  • Answering questions about your account or the company
  • Setting your service area

Why Our Account Managers Are The Best

As you can see, the CraftJack account managers truly stand out from the rest when it comes to customer service. They are here to help you succeed and a lot of that comes from the teamwork they’ve built upon and dedication to their work.

“The account management team for CraftJack is a tight knit team,” Swanson said. “We pride ourselves on being a personable resource for customers. We have found the right balance of having enough account managers to make sure we can assist our customers, but we are also small enough where our customers can work directly with their personal account manager if they would like to.”

Connecting With Your Account Manager

When you sign up with CraftJack, you should connect with your account manager within the first few days of signing up. As you continue to use CraftJack for lead generation, it’s important to stay in contact with your account manager.

“Pros that work regularly with an account manager have better results than those that don’t,” Orfanos said. “So, if you’re curious about how a CraftJack account manager can help, please get in touch today!”


Having a dedicated account manager for your business is a great benefit we offer here at CraftJack. If you haven’t connected with your account manager yet, do so today!

Call us at 866-456-6977 to hear more about our dedicated account managers and other unique benefits of joining the CraftJack network.

Killer Words: What to Avoid When Talking to Customers

In almost every industry, customer interaction is a necessity. It’s at this critical stage where companies can make or break their future success by how they respond to product or service issues, customer complaints and overall negative feedback.

While service pros or contractors may require their employees to respond in certain ways during sensitive situations, knowing what to say is not nearly as important as knowing what NOT to say. When working with customers through challenging situations, these four reactions should be avoided at all times. CONTINUE READING

What Makes CraftJack’s Electrical Leads Unique?

CraftJack provides real-time electrical leads for contractors looking to connect with homeowners who are on the hunt for your electrician skills and services. Homeowners are waiting for you to contact them and we make the process easy by offering you real-time, unique electrical leads.

This article outlines why CraftJack’s electrical leads are matchless and the benefits you’ll receive when you join our network. Most importantly, if you have any questions or concerns, we’re a phone call away. CONTINUE READING

Social Media Marketing Hacks To Make Your Life Easier

Owning a business is no easy task. It takes hard work, dedication and commitment. One way to grow your business is through social media, but I understand it can be your friend or foe depending on your expertise. Using social media to grow your business is tricky if you’re not familiar with the various platforms and features.

That’s why I’ve come up with social media hacks specifically for business. Hacks are tricks, shortcuts or skills that increase productivity and efficiency. The social media hacks outlined below will help you navigate the landscape and make your life easier. CONTINUE READING

7 Productivity Tips For Small Business Owners

Productivity, or efficiency, is key to running a successful business. Ironically, it’s also an idea many business owners fail to acknowledge and dedicate proper time to improving. As I’m sure you’ve heard before, your goal is always to work smarter, not harder.

It’s easy to get caught up in the busyness of your daily workflow, but slowing down and taking an honest evaluation of your processes and work habits pays off in the long run. CONTINUE READING

How To Avoid A Legal Dispute

All business owners should prepare for and know how to identify and manage disagreements. As the leader of the company, you have the responsibility to prevent and minimize risk and loss on a job. Take action before a situation escalates to give yourself the best chance of avoiding a legal dispute. CONTINUE READING

How To Generate Loyal Customers

The success of your company depends on how your customers feel about your business. On average, loyal customers are worth up to 10 times as much as their first purchase (White House Office of Consumer Affairs). This stat alone should make you want to learn everything there’s to know about generating loyal customers. CONTINUE READING

How “Not Interested” Prospects Can Help Your Lead Generation

Let’s say you receive a lead or prospect who isn’t your ideal customer, or makes it clear that they’re in the stage of collecting information. This is where you have a choice to either start building trust with this lead or take no for an answer and hang up the phone.

The truth is, you’re losing out on potential business by shutting down this type of call. It’s important to hear the customer’s needs and discuss your services. “Not interested” can take on many meanings, from not ready to purchase to just shopping around. By not approaching these prospects strategically, you’re missing out on future sales and opportunities. See how to turn undecided leads into future business for your company. CONTINUE READING

4 Reasons Why You Need A Lead Generation Sales Script

Lead generation is tricky because it’s information and doesn’t come with any guarantees. That’s why when leads come in, you need to be prepared to not only answer the call, but to do so gracefully.

A sales script isn’t a tool that’s set in stone. It’s a guideline for making sure you cover your main points and get through the conversation with a confident and relaxed tone. See four reasons why you need a lead generation sales script and the benefits of being prepared with one. CONTINUE READING

What A Lead Is & What It Is Not

There are many strategic ways to go about generating new business and contacts, one of them being with lead generation. While a lead can take on many different meanings depending on what industry you’re in, this particular article will cover what an online lead is and is not in relation to the home remodeling industry.

A lead is an individual that expresses interest in a specific service and acts as a sales contact. These type of leads are obtained through a network of sites or advertisements that refers them to the right contractors for the job. See what specific attributes make up a lead and the most common assumptions about leads that may be getting in your way of finding success with such a service. CONTINUE READING