Category Archives: Data & Case Studies

Roofing Industry Trends

As a contractor, it’s a good idea to keep an eye on trends in your industry. This includes roofing pros. While business will remain steady, there are changes in the industry that can impact your work.

Roofing pros can use information on current trends to keep your business relevant and prepare to accommodate customer needs. Here are a few of the top roofing industry trends you should know. CONTINUE READING

Decking Industry Trends

A deck is viewed as an extension of the home, for those who are lucky enough to have one. For many years, it has been a question of having enough space in the backyard. But with new and innovative technologies in the construction of backyard decks, this is changing. CONTINUE READING

Homeowner Survey: See Their No. 1 Fear

It’s always important to know your audience. Other than calling everyone in your area, the only way to find out how homeowners really feel about the industry is through a survey. Well, our friends at HomeAdvisor recently ran a survey, asking homeowners about the home improvement contracting industry. As you will see below, some of the results will not only shock you, but change the way you engage with your next referral. CONTINUE READING

Your Leads May Have A 2nd Life

Buying leads is often a necessity for many small businesses as a well established form of advertising, to increase a company’s work flow. Here at CraftJack, we often stress the principals of one’s close ratio in factoring the cost per job versus the more commonly used (and frequently misguided) cost per lead. An example I have been known to use by comparison is advertising your business on a billboard by the side of the highway. Assuming an average of 5,000 cars drive past the sign in a given period and 5 calls (not projects) were a direct result of that advert, you wouldn’t call and request a refund for the other 4,995 cars. You would absolutely need to find out how much business you received from commuters who called after noticing the sign to accurately calculate what your cost per job was in order to determine if that billboard is a profitable form of advertisement for your business. The same is true for lead generation.
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Demographics For People Seeking House Painters in 2011

Well, 2011 is behind us. Smart contractors will look back on 2011 and spot trends in their industry so they can make changes for 2012. And we wanted to help by providing some demographic data for all the house painting leads we received in 2011.

Here is a breakdown (highlights below the chart):
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World record contractor call with homeowner?

One of the technologies we offer contractors who use CraftJack is the ability to automatically track every call they make to each lead. This makes it easier for contractors to keep track of which leads have been called, when the last call was, and how long it took them (or their sales team) to make the first call. In the future it will let our system help contractors improve their follow up process by analyzing call data.

Today I was browsing through the call logs in our system. I was shocked when I saw a call that a contractor made to a lead we sent them that lasted 105 minutes!

That’s definitely a record for our system and it’s great to see contractors using our system to build great relationships with homeowners.

What’s the longest call you’ve ever had with a homeowner?