In almost every industry, customer interaction is a necessity. It’s at this critical stage where companies can make or break their future success by how they respond to product or service issues, customer complaints and overall negative feedback.
While service pros or contractors may require their employees to respond in certain ways during sensitive situations, knowing what to say is not nearly as important as knowing what NOT to say. When working with customers through challenging situations, these four reactions should be avoided at all times. CONTINUE READING
A small business owner is pulled in many different directions and often has very limited time to complete important tasks. On top of the work of a contractor, you must also take time for marketing, accounting, customer service and operations. These are a lot of hats for just one person to wear, so any way to do tasks more efficiently can have a big payoff.
New habits and innovative technology has made it possible to create new techniques for you to save time in your workday. See a few ideas to help you become a more productive business owner. CONTINUE READING
Are you a roofer looking for more leads in your area? It’s always a good idea to try multiple tactics when it comes to generating more leads for your business. Social media, referrals and networking are a great way to connect with homeowners who may be looking for your services. But, your efforts should not stop there.
What if I told you there’s a way you can easily find and connect with homeowners who are looking for roofing contractors right at this moment? That’s exactly how CraftJack can help you. We’re here to help your business grow! See a few reasons why CraftJack’s roofing leads are unique. CONTINUE READING
When you turn on the news, it’s easy to learn more about the many natural disasters that have occurred in the last year. From hurricanes to severe thunderstorms, natural disasters have left many areas of the country wrecked and in need of assistance.
Contractors are in great demand when disaster strikes, not just to help with clean up but to help neighborhoods rebuild. If you live near an area that’s gone through a natural disaster or a pro who’s willing to help, here are a few ways you can use your skills for good. CONTINUE READING
Spring is officially here. And with the nice weather, most contractor work begins to pick up. This leaves you less time to keep up with the trends in your industry, which could indicate how work will shape up for you this year.
If you missed a few of the top stories this month, I’m here to help. See a few of the top headlines for May and a few predictions on what you could see moving into the summer months. CONTINUE READING
As a contractor, you’re always on the lookout for new jobs. Sometimes this may come easy, but other times, it may be more difficult to locate homeowners looking for your services. However, it’s a job that must be done so your business can be successful.
Regardless of the season, you might be wondering where you can find contractor jobs. The truth is, you can easily find leads near you. Here are a few ideas on where you can find contractor jobs. CONTINUE READING
Plumbing pros have a unique job that takes plenty of expertise to ensure a job well done. Not only do plumbers have to be skilled at what they do, but they also have to stay on top of local codes and regulations to make sure their business is compliant.
If you’re a plumber in the State of Texas, you must be licensed to do business. To get your license, you must complete a journeyman program where you’ll learn all about the industry. If you’re considering getting your plumbing license in Texas, here’s what you need to know. CONTINUE READING