Have you ever been in a situation where someone has made the wrong guess at what you wanted to do? It’s a frustrating feeling. Sometimes, pros are put in a situation where they assume the customer wants to continue when they might have other ideas.
That’s why providing excellent customer service is important. It helps to improve customer loyalty and increase the chance of repeat customers. In the video below, Noah explains why you shouldn’t assume the customers next move and what you can do to earn it.
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As you can see, you can’t assume the customer wants to rehire or expand their current service. You may have to try some remarketing strategies to win their business again. For customer loyalty, however, it’s worth it!
Looking for more tips to help grow your contracting business? Watch What’s Holding You Back?