Customer reviews are a great way to help you grow your business and win more jobs, so we wanted to make it easy for you to manage the reviews you receive from homeowners. We’re excited to announce that CraftJack pros now have the ability to manage reviews directly in the mobile app!
To access this new feature, be sure to update your app to the latest version.
What can I do in the app?
CraftJack pros can request reviews from both homeowners they’ve worked with through CraftJack as well as homeowners they’ve worked with outside of CraftJack. This allows our pros to more quickly establish their reputation and trust among current and future homeowner customers. The best part is, it’s easy to do! You can share a link with homeowners, send them an email or auto-send them an email when you mark a job as won.
Reply to reviews
You can also reply to reviews right from the app. This is an incredibly important aspect of online reputation management. Responding to reviews - both positive and negative - show that you are listening to your customers’ feedback and are available to address their concerns. According to a ReviewTrackers study, 53% of customers expect businesses to respond to negative reviews within a week. They found that companies that respond faster and more consistently to reviews have a higher star rating overall.
All of these features are also available in Lead Manager, should you prefer to manage your CraftJack leads there.
Ready to grow your business?
Sign up today to learn more about these new review management features and to see how CraftJack contractor leads can help take your home improvement business to the next level.