Category Archives: Business Tips
As a business owner, you face a number of challenges every day. This can take your focus away from the business of getting new jobs and growing your business.
From administrative tasks to customer follow up chances are somethings are just slipping through the cracks. But how do you fix the issue? What do you do when you aren’t ready to grow your staff? Hire a virtual assistant- it might be the best thing you do to grow your business. CONTINUE READING
If you’re growing your construction business, it’s no doubt that you’re looking for more resources to help it grow. While there is a lot of advice out there, do you know where to find what’s right for you?
You may be surprised to learn that the advice you’re looking for might be easily accessible. There are even areas where you can help learn more about your construction business for free. Here are the best resources for small businesses. CONTINUE READING
The cleaning industry has many unique qualities about it, however, there are plenty of business advice available for those looking to grow. It takes more than just the skills you have in your trade, but marketing, sales and even accounting.
If you own a maid service, you know that the job goes just beyond what you provide to your clients. Running a cleaning business is no easy task. Here are our tip business tasks for cleaning pros. CONTINUE READING
Starting a business is no easy thing to do. There’s a lot that goes into the recipe for success. You must not only have knowledge about your trade but you must also know how to be an accountant, marketer and salesperson. Thankfully, there are many resources that exist that can help you learn in every area of business.
Blogs are one of the best and most easily-accessible resources available. Often written by thought leaders and industry experts, they can help you stay informed of the latest news, innovations and updates within various aspects of business. Here are a few small business blogs you should be reading. CONTINUE READING
HVAC pros need to be prepared any season of the year. Repairs are needed in weather both hot and cold to keep homes comfortable. A repair or replacement can be an urgent need, so an HVAC pro should be ready.
Customers want to see an estimate before choosing to use your service. Not only will it help them better understand the costs associated, but it can also help you in better communicating the work that will be done. Here’s what must be included in your HVAC estimate.
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Why Are Estimates Important?
If you want to win a job, providing a free and quality estimate is important. Homeowners may be speaking to more than one HVAC pro, so you’ll need to make sure your estimate stands out from the rest. A properly prepared estimate can help you win more jobs. This means you’ve put in writing the specs of the project, as well as how much the costs will be, with any contact information attached. Once you’re done, read it over to see if there are any grammar mistakes and that all the information is correct.
See The Job In Person
It’s hard to provide an accurate HVAC quote without seeing the work that needs to be done. That’s why it’s important to go see the work in-person when asked for a quote. Be sure to show up on time and in your company attire. The way you present yourself is a level of professionalism that will be appreciated by the customer.
Provide A Summary Of Work
Often, homeowners give an HVAC pro a call to help with a problem or urgent repair. It’s up to you to provide them with accurate information about what the issue is and how it will be resolved. This is best done by providing the customer with a summary of what work will be done on their HVAC.
Even for a new installation, educating your customer is a great step to take in creating a great relationship with them for all their HVAC needs. The customer may have in mind a specific system or part that actually, might not be the best for the job. Let them know your recommendations in the summary. In fact, this helps encourage customer trust that you’re the best pro for the job.
Show The Costs Of Project
An important part of an estimate is the actual costs of the project. It’s a good idea to show exactly what the customer will be spending their money on. Here are some things you’ll want to keep in mind:
New Parts & Materials
Make line items of the parts and materials that are needed. Try to be as accurate as possible, but leave room if something does come up. Be transparent with the items needed and costs here. Customers want to be informed of what they are paying for with your service.
Labor can be a cost that varies per project, based on hourly rates. You should account for any employees or subcontractors that will be working on the project as well. Many HVAC pros need to be licensed and certified, so payment should be determined based on experience.
For homes that are getting a new HVAC system, there are often warranties that come along with it. Often, the warranty is only valid if the system is getting professionally maintained once a year. You may want to let your customer know this in the estimate. It’s likely next time they need their HVAC serviced to ensure their warranty, they’ll give you a call.
Include Your Contact Information
If you spend time writing up an excellent estimate, you should be sure to include your contact information front and center. Once customers have looked over your estimate, they’ll know how to reach you to talk through the details or hire you for their HVAC job. Attaching a business card is always a good idea, so they have it handy when needed.
Share Why You’re Different
A well-written estimate is a great way to show the customer why your business stands out from the rest. It shows attention to detail and customer service. However, if you have any licenses, certifications, trade organization memberships or insurance, this is the place to display it. Being able to differentiate your business in this way can really help separate you from other estimates the customer may be receiving.
Estimates are an important part of winning your HVAC job. They help educate the customer on the work you’ll be doing and strengthen your relationship with them. A well-written estimate could be what helps you get more work in your area.
Looking for more leads in your area? CraftJack can help. Read more on The CraftJack Way: Focused Exclusively On Your Trades.
It’s best to plan for the off-season before it actually begins, to set yourself up for success. For many contractors, things start to slow down when the weather gets colder. It doesn’t have to mean that business stops however, it just will look a little bit different.
Now is the time to start planning what you’ll do in the off-season. It can help set you up for success in the year ahead. Here are a few tips to help. CONTINUE READING
Do you ever wonder what matters most to your customers? While the completed work is one of the most important parts, there are plenty of other factors that are important when it comes to a customer choosing the right contractor for their home project.
From a fair price to professional demeanor, customers are paying attention to a lot more than you might think. See a few things customers notice when looking for the right contractor for the job. CONTINUE READING
Not every construction trade requires a license. This often will depend on the state you live in. Plumbing licenses are very important, but if you’re a pro working in a state that requires one, it’s important to be sure you have one.
In the State of Florida, plumbing pros are required to have their license. In fact, you must have a plumbing contractor’s license to work in any trade in Florida. Here’s what you need to know about what licenses and requirements plumbing pros need in Florida. CONTINUE READING
In almost every industry, customer interaction is a necessity. It’s at this critical stage where companies can make or break their future success by how they respond to product or service issues, customer complaints and overall negative feedback.
While service pros or contractors may require their employees to respond in certain ways during sensitive situations, knowing what to say is not nearly as important as knowing what NOT to say. When working with customers through challenging situations, these four reactions should be avoided at all times. CONTINUE READING