Author Archives: JoAnn Dunker

Sales Funnel Guide

If you’ve recently built or updated your contractor website, you’ve probably heard an array of confusing marketing jargon. One of the most important questions you can ask yourself is “What is the sales funnel?” In this article, we’ll answer your sales process improvement questions, including “What is a sales funnel in marketing?” and “What does a sales funnel look like?” Read on to find out everything you need to know about attracting, converting, selling, and retaining your target audience.

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Word-Of-Mouth In 2021

Service-based businesses have long relied on word-of-mouth marketing (WOMM) for growth. More than 90% of consumers trust recommendations from family and friends more than company advertising. WOMM reaches far beyond verbal referrals to the rapidly expanding digital marketplace. It’s essential to learn how word-of-mouth marketing works and harness its potential to maximize your online presence.

Digital WOMM includes reviews, testimonials, and other informal, user-generated content found on the internet. Without a proactive word-of-mouth marketing strategy, though, your business is at the mercy of whoever publishes an opinion about your service — good or bad. Fortunately, you can be intentional about influencing what current and prospective customers say about you through a variety of online platforms.

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Turning A Negative Contractor Reputation Into A Positive

Getting a negative review of your business can be a frustrating experience, but it doesn’t have to spell doom for your reputation. Learn how to respond to negative reviews in a way that can repair your relationship with that customer and boost your brand too.

Google Business reviews are a key way homeowners learn more about your business. Take control with CraftJack’s Reputation Manager.

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Craigslist & Nextdoor Marketing Tips

Craigslist and Nextdoor are both invaluable tools for contractors who want to reach a local audience, but how do you advertise effectively on Nextdoor and Craigslist? What’s the best way to attract attention without looking like a spammer? We’ve prepared some quick and easy Craigslist and Nextdoor marketing tips for you.

CraftJack is here for you every step of the way. Sign up today.

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How To Manage Your Reputation On Facebook

For many social media users, Facebook isn’t just a place to chat with friends and family. It’s a source of news, entertainment, and even product and service information. Users can “look for recommendations” and receive suggestions from friends or fellow group members, then check out the profiles and reviews of those businesses.

Careful reputation management is essential for any contractor that wishes to maintain a presence on Facebook. How you spread the word about your page and how you respond to reviews, good and bad, makes a huge difference to how your business is perceived.

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Before & After Marketing For Contractors

When you’re in the business of delivering solid results as a home improvement contractor, there’s nothing that displays the quality of your work more vividly than letting prospects see the outcome for themselves. For that reason, the art of before and after marketing is key. Here, we’ll talk about some of the do’s and don’ts of this kind of marketing and how you can make it into a powerful tool for selling your brand to the public.

CraftJack offers all our contractors a free online portfolio. Sign up today and start improving your marketing efforts.

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10 Ways You Can Earn A 5-Star Review

Individuals who are looking for contractors will usually do an online search. As part of that search, they’re likely to read reviews and check the ratings for the companies they’re considering. Having 5-star reviews for your company can help you get more business so your company can grow.

It isn’t easy to keep up with all your company’s reviews online. Instead of using your valuable time to search for new reviews, you can turn to a reputation management service. If you want to earn 5-star reviews to help boost your reputation, consider these tips.

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How To Increase Telemarketing Sales

No matter how much the landscape of telemarketing has changed over the years, evolving from rotary phones and phone directory pages to automated call centers with predictive dialing, certain truths remain. Telemarketing is still one of the most important tools in the arsenal of any sales team, and telemarketing teams with the right tools and training can make all the difference in hitting your targets. As a home improvement contractor, it’s always worth your time to think about how to increase telemarketing sales.

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How Do I Fix My Online Reputation?

Even the best contractor in the world will eventually receive a mediocre review online. Perhaps a mistake was made on a job site, a customer misunderstood the scope of a project, or a client simply felt dissatisfied with a project outcome for either legitimate or illegitimate reasons. Regardless of the cause, negative online reviews can seem like a scarlet letter, bringing attention to a poor customer opinion in a way that can diminish praise in the future.

Do you know what your customers are saying about you online? Sign up for CraftJack’s Reputation Manager to have access to all the tools you need.

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The Difference Between Proactive & Reactive Customer Service

For as long as business has been a thing, most companies have approached customer service from a reactive perspective. That is, they respond to consumer queries, concerns and issues as they arise. The digital revolution means people have increased access to a greater number of products and services than ever — which also means a more competitive marketplace.

Are you ready to find more customers in your area? Sign up with CraftJack today.

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